Terms & Conditions
We always endeavour to provide the highest quality service that we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of our team will be happy to help you.
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Please be aware that any information provided through any part of our website is provided for interest purposes only and does not constitute personal professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.
Denta Clinic is a private dental practice and treatments are provided on a private basis only.
Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan which we ask that you read through and sign that you have been clearly explained to regarding treatment options. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you accordingly. Treatment plans are valid for net 30 days from the date the treatment was prescribed. If there are any questions on your treatment plan, please do not hesitate to ask us, prior to commencing treatment.
Certain dental treatments require completion of a written consent form. This is in to ensure that we have explained the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out. It also allows you to make an informed decision before agreeing to treatment.
We require pre-payment and deposits to secure booking of specialist treatment appointments and hygiene and therapy appointments.
Denta Clinic Practice does not offer credit and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and orthodontic treatments are taken in staged payments at each visit. We will discuss and plan a schedule of payment for you.
In cases where treatment is paid for on finance through a Finance company, the finance agreement must be accepted and signed prior to the start of that treatment. Please note that finance is only available on treatments over £600 and that a minimum deposit may also be required.
If you have financed any of the costs of your treatment through the finance company and wish to cancel your treatment after signing the agreement forms, please be aware that a cancelation fee of up to 15% of the total finance amount will be applicable.
Denta Clinic Practice does not accept any payments by cheque.
Denta Clinic Practice reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible off the cost of treatment.
Denta Clinic Practice reserves the right to make a charge for any debt passed to a debt collection agency.
Late cancellation or missed appointments
Dental Practice reserves the right to charge up to £50 per hour, in the event of a missed appointment or an appointment cancelled with less than 48 hours’ notice. For appointments longer than 1 hour, we require at least 72 hours. Any changes to the length of the appointment should be informed 48h before the appointment due date. Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you. Failed appointments can sometimes interfere with dental treatment and create unnecessary scheduling problems for other patients.
We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.
Late for appointments
In order to be fair to the other patients, if you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.
At Denta Clinic Practice we will personally guarantee all of our implant restorations, crowns, bridges, inlays and veneers for a period of 2 years provided:
- You have attended regular 6 monthly maintenance appointments with our hygienist and followed any advice given
- Failure is not due to lack of care, trauma, tooth decay, parafunctional habits (grinding) or as a result of additional dentistry provided elsewhere
- There is not an outstanding balance on your account
- Fillings and other adhesive work is also guaranteed for 2 years.
Some treatments may have no guarantee, and in this case you will be informed by your Dentist either verbally or in writing, or both.
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.
Use of Images and X-rays
Denta Clinic Practice may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Denta Clinic Practice website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.
Use of patient contact details
At Denta Clinic Practice the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.
At Denta Clinic Practice we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make, and we respond to patients’ concerns in a caring and sensitive way.
– If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to person dealing with complaints who is Ms Ingrida Mankeviciene or Mrs Solveiga Ignatoviciene Immediately.
– If the patient complains in writing the letter will be passed on immediately to: Ms Ingrida Mankeviciene or Solveiga Ignatoviciene
– We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within 2 working days. We will seek to investigate the complaint within ten working days of the complaint being received to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
– We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation.
– If patients are not satisfied with the result of our procedure then a complaint may be made to:
The General Dental Council 37 Wimpole Street, London, W1M 8DQ
Care Quality Commission Healthcare Team, Citygate – Gallowgate, Newcastle upon Tyne, NE1 4PA
Dental Complaints Service HeStephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA
No tolerance/Abuse policy
At Denta Clinic Practice we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancelation of appointments (after multiple warnings). In these situations, Denta Clinic reserves the right to refuse treatment and admission.
Data Protection Act
We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Denta Clinic Practice. Copies of notes, radiographs and photographs can be made available on request, and Denta Clinic reserves the right to charge an administration fee for these.