Cancellation policy

Office hours are by appointment and we do value your time. Appointment time is reserved for you alone. Where appropriate, we prefer to schedule longer appointments so we can complete as much needed dental treatment as possible during one appointment.

Denta Clinic in East London, Ilford

We realize that unexpected things can happen in your life and that’s why we are committed to being flexible. We will do our best to accommodate your schedule and work around any changes you may need to make. Please remember that missed appointments, late cancellations and failure to keep scheduled appointments are costly and time consuming for both you and ourselves. Please call us immediately if there is a problem with your appointment so that we can reschedule you into another time slot.

Failure to provide 48 hours advance notice or to show up to a scheduled appointment will result in a £60 cancellation fee. Failure to notify us of changes in the length of the appointment or showing up just to inform us you want to cancel or change the appointment will result in a cancellation fee also. This fee is £60 multiplies by every half hour lost.
No future appointments can be scheduled nor records can be transferred without payment of this fee. If a patient is more than 20 minutes late without prior notice for a scheduled appointment, we consider it a missed appointment and ask that the cancellation fee be paid as described above.

If you have any questions about our policy on no-show fees, please feel free to ask us.

A notice to new patients

Due to several missed appointments by new patients that require emergency treatment, the practice will now take a £50.00 non-refundable deposit over the phone before new patients attend the practice.

The deposit will be taken off the total of the first appointment.

Get in touch to book your appointment

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If you wish to discuss your needs with a member of our team, please do not hesitate to call us

We are open from 10.00 am until 6.00 pm Monday to Friday.
Weekend bookings are available by appointments only.

Alternatively, please complete our contact form for a quick response.